What Our FAQ Covers and Why It Matters
This page is built around the real questions you send us. Not a generic list — the actual things that come up when you're topping up via Nagad at midnight, trying to log in on a new phone, or waiting on a withdrawal to hit your Rocket wallet. Each answer here reflects how the platform actually works, not how we wish it
worked. We keep this page updated when processes change, so the steps you read here match what you'll see in your account right now. If you're in Dhaka and switching between your phone browser and the desktop lobby, the login and session behaviour sections are especially relevant. For payment questions, we've written out the exact steps — open your bKash or Nagad
app, send to the account number shown at checkout, confirm with your PIN — so there's no guesswork. Withdrawals go back to the wallet you deposited from, and we verify the account match before processing. That's the short version; the FAQ entries below go deeper on each topic.
- bKash Deposits
- Nagad Transfers
- Rocket Withdrawals
- Account Verification
- Session Continuity