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How khello bangladesh Handles Your Privacy

Your account information, payment activity through bKash, Nagad, and Rocket, and device data are handled under this Privacy Policy.

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khello bangladesh How khello bangladesh Handles Your Privacy
PRIVACY CONTACT

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is available through the channels below. We aim to respond to data-related requests within a reasonable timeframe — complex requests may take longer, and we will keep you updated on progress.

Live Chat Start a chat from your account dashboard for the quickest response on data access or correction requests.
Email Support Send your data request or privacy concern to our support address and include your registered mobile number for faster handling.
Account Settings Some data preferences — like cookie consent and marketing communications — can be managed directly inside your account settings page.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply standard security practices across your account and payment data to reduce the risk of unauthorised access. Here is how the key areas work in practice.

Account Security Your account is protected with OTP verification on login. Suspicious access attempts trigger an automatic session block, and you can review active sessions from your account page.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust non-essential cookie preferences from the consent banner or your account settings.
Data Retention Payment records tied to bKash, Nagad, and Rocket transactions are retained as required by applicable regulations. Account profile data is held while your account remains active and for a period after closure.
Data Requests You can ask us to provide a copy of your personal data or request a correction at any time. Reach out via live chat or email with your registered mobile number and we will handle it directly.

Common Questions About Your Privacy

Straight answers to what our account holders ask most about data, cookies, and their rights under this policy.

We collect your mobile number, name, and any payment method details you add — such as your bKash or Nagad account number — along with your device and session data at login.

Transaction references are stored for verification and dispute purposes. Full wallet credentials are never stored on our side — those stay within the bKash, Nagad, or Rocket systems.

Yes. Contact support via live chat or email with your registered mobile number and we will prepare a summary of the personal data held on your account.

Log in, go to your account settings, and edit your profile details directly. For changes tied to your registered mobile number, contact support to verify your identity first.

We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell personal data to advertisers or data brokers.

Your rights and our obligations depend on applicable local law and the eligible regions we serve. If local regulations grant you additional rights, those apply alongside this policy.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.